Privacy Policy

1. Information we collect

This policy applies to information collected through the Documents and Designs website and related communications about our products and services.

Information you provide

When you request a proof or sample, place an order, create an account, or contact us, we may collect:

• Your name, email address, telephone number, and billing or shipping address.
• Your product selections, quantities, customization preferences, and order history.
• Names, event dates, wording, guest lists, photographs, artwork, and other files or details you provide for your stationery.
• Messages, proof feedback, approvals, and other communications with us.
• Payment and transaction information associated with your purchase.

If you provide information about someone else, such as names for place cards or a seating chart, please make sure you have permission to provide it. Include only the details needed for your project.

Information collected when you visit

Our website and the services it uses may collect technical and usage information, such as your IP address, browser and device information, pages visited, referring website, and interactions with the site. Cookies and similar technologies may also be used, as explained below.

2. How we use information

We use information to:

• Prepare and revise proofs, personalize stationery, and fulfill orders and sample requests.
• Process payments, refunds, and related transactions.
• Send proofs, answer questions, and provide order, payment, and shipping updates.
• Provide account, shopping cart, and other website features.
• Understand website use and improve our products, content, and shopping experience.
• Prevent spam, fraud, and misuse; resolve disputes; and meet legal, tax, and recordkeeping obligations.

3. Service providers and payments

We provide information to service providers as needed to operate our business and fulfill your requests. These may include website hosting and technology providers, email services, payment processors, shipping carriers, and the Google services described in this policy.

For example, a shipping carrier needs your delivery details to deliver an order, and a payment provider needs transaction information to process a payment.

Credit card payments through Authorize.net

We use Authorize.net as our credit card payment gateway. Information required to authorize and process your payment is transmitted to Authorize.net and the financial institutions involved in the transaction. This may include payment details, billing information, and the purchase amount.

PayPal payments

If you choose PayPal, PayPal processes your payment and handles information under its own Privacy Statement (opens in a new tab) . We receive transaction and customer information needed to confirm your payment and fulfill your order.

Other necessary disclosures

We may disclose information when required by law or legal process, or when reasonably necessary to investigate fraud, protect the security of our services, or protect the rights and safety of our customers and business.

4. Cookies and Google services

Website functionality

Cookies and similar browser storage technologies may help maintain your shopping session, remember preferences, and support website features. Blocking these technologies may affect how certain features work.

Google Analytics

We use Google Analytics to understand how visitors find and use our website. It may use cookies and similar technologies to collect information about page visits, interactions, and browser or device characteristics. We use the resulting reports to improve our website.

Learn more about how Google uses information from sites that use its services (opens in a new tab) . Google also offers a Google Analytics opt-out browser add-on (opens in a new tab) for supported browsers.

Google reCAPTCHA

We use Google reCAPTCHA to help protect our forms and website against spam, automated submissions, and abuse. This service processes technical and interaction information, which may include your IP address, browser and device details, and activity associated with a security check. It may also use cookies or similar technologies.

Google processes reCAPTCHA information on our behalf to provide the security service. More information is available in Google's reCAPTCHA documentation (opens in a new tab) .

Content delivered by other providers

Some website resources, such as fonts and software files, are delivered by external providers. Your browser connects to those providers to load the resources, which can disclose technical information such as your IP address and browser details.

5. Retention and security

We retain information for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, and meeting legal and tax obligations. Retention periods vary according to the type of information and why it is needed.

We take reasonable measures to protect personal information. However, no method of transmitting information over the internet or storing it electronically is completely secure. Please do not send full credit card details through email, uploaded files, or order notes.

Our service providers may process information in the United States and other countries where they operate. Privacy laws in those countries may differ from those where you live.

6. Your choices and privacy requests

You can choose what information to provide. Some details are necessary to prepare your proof, process a payment, or deliver an order.

You can manage or delete cookies through your browser settings. These settings generally apply separately to each browser and device. Blocking cookies may limit shopping or account features and does not necessarily prevent all collection of technical information.

You may contact us to ask about the personal information we hold about you, request a correction, or request deletion. Depending on where you live and the laws that apply, you may have additional rights, including access to or a copy of your information, or the ability to object to or restrict certain uses.

We may need to verify your identity before responding. Some information may need to be retained to complete a transaction, maintain required records, or meet other legal obligations. To make a request, use our contact page and identify your message as a privacy request.

7. Children's privacy

Our website is intended for adults purchasing stationery and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address it.

8. Changes to this policy

We may update this policy to reflect changes to our website, services, or privacy practices. Updates will appear on this page with a revised date. We will provide additional notice when required by applicable law.